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ABOUT Eastern Area Tenants Service

EATS offers free advice, information and help to tenants who are having problems with their landlords or real estate agents.

EATS is funded by NSW Fair Trading. Most of our funds come from the interest earned on tenant's bonds. This interest, on tenants' money, also contributes to the running costs of the NSW Civil and Administrative Tribunal (NCAT). EATS is independently run and offers independent advice and information to tenants.

EATS helps tenants in the Waverley, Woollahra and Randwick council areas in Sydney's Eastern Suburbs. We work closely with other Tenancy Advice and Advocacy Services in NSW, as well as community centres, other service providers and tenant groups in our area.

EATS strives to give all tenants in our area the best possible information and advice about their tenancies. In many cases we can provide useful resources. In some cases, we can help with advocacy and representation, depending on the issue and the workload of the service.

EATS helps tenants in private rental and public housing. We also help boarders and lodgers. We are not able to act in a way that could threaten another tenants housing. Nor are we able to help landlords or head tenants who are having a dispute with a sub-tenant or lodger. Those people are best advised to contact NSW Fair Trading on 133 220

EATS ALSO HELPS BY PROVIDING

WAVERLEY COURT ASSISTANCE PROGRAM: EATS maintains an assistance service at the Waverley Court Assistance Program, helping victims of domestic violence deal with their tenancy matters.

Duty Advocacy Service: EATS and other inner-city Tenants Advice Services operate a Duty Advocacy Service at the city registry of the NSW Civil and Administrative Tribunal (NCAT). Tenant advocates are available to help tenants who are attending the NCAT on those days.

OUTREACH SERVICES: Sometimes after phone contacts, we need to talk with tenants face to face. This can be done at the EATS office or at a number of Community Centres throughout the Eastern suburbs. EATS can arrange to meet tenants, by appointment, at Junction Neighbourhood Centre in Maroubra or the South East Neighbourhood Centre in Eastlakes. Contact details for these centres are on the Links page.

INFORMATION ON TENANTS RIGHTS: EATS can help organise resources to help people understand their rights as tenants. Click here for more information.

RESOURCES FOR TENANTS: This site contains a host of resources to help tenants find out about their rights and how to stand up for them. We are developing new resources all the time. Click here, or on the resources tab above.

LET OTHERS KNOW HOW YOU FEEL: If you feel strongly about an aspect of tenancy law, don't bottle it up. Join the conversation at the Tenants Union of NSW Facebook page. You may also want to look at the "Current Issues" and "Law Reform" parts of the "Community" tab on this site.